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Care & Repair


Care

All of our jewelry is one of a kind and hand crafted for you.

- Please do not wear jewelry in water
- Please do not wear during exercising unless specified
- Please avoid direct contact with perfume, lotion, and soap which can dull jewelry overtime
- Please store jewelry properly
- If jewelry is in contact with water, immediately dry jewelry (moisture can cause tarnishing and cause issues with clasps and chains)
- Clean metal with a clean soft cloth
- Clean sterling silver with a polishing cloth to avoid tarnishing and remove finger prints

    Repair

    If you need to have your handcrafted product repaired (must be in reasonable condition) please email info@jonasstudio.com for a repair form. Repair form must be submitted through email and be approved by Jonas Studio prior to shipping back to Jonas Studio. Receipt of purchase must be included with repair.

    The customer is responsible for all repair shipping costs shipping back to Jonas Studio. We recommend that you return your order with a shipping carrier that insures you for the full value of the order. Please keep your tracking number. Jonas Studio will not take any responsibility for any items lost.

    Jonas Studio will ship back your repair for free. We have a 1-year warranty from date of purchase, please include a copy of your receipt. After 1-year warranty, you will be notified repair cost. Once your repair is completed, you will be emailed a tracking number.

    Please do not ship jewelry with original packaging. We will not return original packaging.

    Please note the customer is responsible for all repair shipping costs.

    Jonas Studio has the right to accept or deny unreasonable repairs.

     

    Please Note 

    There are no refunds or exchanges on products damaged during shipping. In this case, contact the carrier and file a claim.

    Please keep the Repair Tracking Number and we advise you to insure items for full value. 

    All packages should be shipped back to Jonas Studio using a traceable method such as Fed-Ex or UPS.

    Jonas Studio has the right to accept or deny unreasonable repairs.